Software Support Analyst - Applications and Production

  • Boston, MA
  • Full Time
  • Mid Level


The Software Support Analyst at Boston Globe Media Partners is a key team member on the Business Applications and Production team. In this role you will be responsible for supporting a wide range of applications from departments across the company including sale, circulation, and print production. You should be able to work in a project based environment, independently and together with others on the team and be willing to work as part of an on-call rotation. 



  • Act as an IT liaison by establishing good relationships with stakeholders across the business
  • Assist and maintain business and print production applications
  • Build and develop applications and reports for various business departments
  • Ensure an uninterrupted flow in the print production daily/nightly workflow
  • Participate in an on-call rotation



  • Bachelor's degree in IT or equivalent experience
  • IT related training and certificates
  • Strong experience working in a 24x7 mission critical environment
  • Excellent problem solving skills
  • Experience with pre-press and pre-production workflow
  • Experience in Project Management
  • Knowledge and proficiency in the following area:
    • Unix/Linux CentOS
    • FTP/SFTP services
    • Scripting in Bash and Groovy
    • Adobe Software CS6 and CC
    • Windows Server and OS (2012, 2012 R2, 2016 and Windows 10)
    • MS Office/Google Docs
    • Communication tools Slack and Zoom


Bonus / Plus Qualifications:

  • Experience with these print production applications such as:
    EAE, AGFA NewsWayX, ProImage Intellitune, OneVision Asura, and Presteligence Black Magic
  • Experience with Miles33 and its products FutureProof, Beacon, and CMS3000 
  • Experience with Oracle SQL, PostgreSQL, MariaDB, MS SQL, Oracle APEX,  and Mendix


Vaccination Statement:

BGMP will require that all employees, including temporary employees, co-ops, and interns, regardless of work location, provide the company Human Resources team with proof of vaccination status through the secure system that will be provided for these purposes. For those who are not vaccinated for company-approved and verified medical and/or religious reasons, that same system will also allow you to upload required weekly COVID test results. Failure to comply with or enforce any part of this policy, or misrepresentation of compliance with this policy, may result in discipline, up to and including termination of employment

EEO Statement:

Boston Globe Media is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship or any other protected characteristic. Boston Globe Media is committed to diversity in its most inclusive sense.

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