STAT is an online media publication focused on finding and telling compelling stories about health, medicine, and scientific discovery. We attract and engage an influential audience of readers in the life sciences industry — from executives and scientists, to advertisers and professional services in the healthcare space. At five years old, STAT is a late-stage startup with a fast-paced environment, eager to continue growing its national and international reputation.
STAT+ is the premium subscription offering from STAT, providing subscribers with access to exclusive journalism written by the most trusted reporters in biotech, pharma, policy, and the life sciences. Our focus is on helping subscribers to keep up with scientific breakthroughs, to understand the policy implications in the development of medicines & technologies, and to give them access to market-moving analyses that they won’t find anywhere else.
STAT is looking for an organized individual with exceptional verbal and written communication skills to join our team as the Customer Success Coordinator for STAT+. This person will support the STAT+ Sales and Marketing teams on all customer service requests and account management needs for subscribers.
Our ideal candidate shares our passion for providing the highest quality customer service experience to our readers. It is essential that you are patient, energetic, friendly, and organized.
Subscriber Customer Service
Subscriber Account Management
This position will ultimately be based out of the Boston, MA headquarters, but will begin remotely for at least the remainder of 2021 due to Covid-19.
STAT is committed to building a diverse and inclusive workplace. We strive to create a culture that encourages, supports, and celebrates all voices. A staff that reflects the world around us makes for better — and more accurate — journalism.
Boston Globe Media is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship or any other protected characteristic. Boston Globe Media is committed to diversity in its most inclusive sense.