Service Resolution Specialist

  • MA
  • Temporary
  • Entry Level

Job Description:

  • Perform field audit quality control checks in the early morning hours (4:00 am-9:00 am) in multiple towns.  Audits are assigned by supervisor.
  • Complete phone calls to subscribers for whom addresses were checked in the early morning in order to validate proper delivery.
  • Enter messages with delivery results in the Globe’s PBS system. 


  • Over 18 years old
  • Dependable
  • Valid US Driver’s license
  • Reliable vehicle

This position is temporary and requires early morning hours and weekends. Compensation is $18-$20/hour plus mileage reimbursement. The position will primarily work south of Boston.


Vaccination Statement:

BGMP will require that all employees, including temporary employees, co-ops, and interns, regardless of work location, provide the company Human Resources team with proof of vaccination status through the secure system that will be provided for these purposes. For those who are not vaccinated for company-approved and verified medical and/or religious reasons, that same system will also allow you to upload required weekly COVID test results. Failure to comply with or enforce any part of this policy, or misrepresentation of compliance with this policy, may result in discipline, up to and including termination of employment

EEO Statement:

Boston Globe Media is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship or any other protected characteristic. Boston Globe Media is committed to diversity in its most inclusive sense.

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